Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns

To be eligible for a return, your item must be in the same condition that you received it:

• Unworn or unused

• With tags

• In its original packaging

• With the receipt or proof of purchase

To start a return, please contact us at info@hellobeads.com.

Return Address: 3628 Maple Rd, Lynnwood, WA, 98037

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, contact us at info@hellobeads.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

• Your item is defective or damaged

• You received the wrong item

We’ll evaluate the issue and work to make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (e.g., food, flowers, or plants)

• Custom or personalized items

• Personal care goods (e.g., beauty products)

• Hazardous materials, flammable liquids, or gases

• Sale items or gift cards (non-refundable)

If you have questions about a specific item, please contact us at info@hellobeads.com before making a return request.

Exchanges

If you need a different item, the fastest way is to return the original item first. Once your return is accepted, place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days—for any reason and without a justification.

As with all returns, your item must be:

• In the same condition you received it

• Unworn or unused

• With tags and original packaging

• With proof of purchase

Refunds

Once we receive and inspect your return, we will notify you if the refund is approved or rejected.

If approved, you’ll be refunded automatically to your original payment method within 10 business days.

Bank Processing Time: It may take additional time for your bank or credit card company to process and post the refund.

Haven’t received your refund? If more than 15 business days have passed since your refund was approved, please contact us at info@hellobeads.com.